How do I become a member?

The first three orders are free to try out the service, and then a $25 annual membership will be required to continue using the marketplace for Juneau residents. For Haines, Sitka, and Petersburg there is not a membership fee at this time. There are higher level donation tiers if you wish to support the mission of the market.

How does Billing Work?

Credit Cards will be charged following distribution. This delay allows us to make any necessary changes to your order prior to charging your account- for instance removing an item that did not arrive at distribution or editing an exact weight on fish or produce.

Credit card charges will appear on your statement from Ecotrust - the parent organization of the Salt & Soil Marketplace.

How do I become a vendor?

In 2022 we will charge a $40 annual vendor fee for all vendors who exceed $500 in sales on the marketplace. The $40 fee will be subtracted from your monthly vendor payment unless you state you'd like us to do otherwise. If you have any questions regarding products allowed, vendor setup or logistics please feel free to reach out to saltandsoil@ecotrust.org.

How much do I need to produce to become or be considered a vendor?

  • Even if you just have a one-time bumper crop of rhubarb or cabbages or oysters (for example) to sell, we welcome vendors of every size to participate.

How are membership fees, donations, and revenue from the markup used?

  • Any income from the market will go to support basic costs of the market, logistical efforts to better connect vendors and members across Southeast, and outreach to build a larger network.

Is Salt & Soil Marketplace a Subscription Service?

  • The Salt & Soil Marketplace is not a subscription service. Each member chooses which subperiods they'd like to participate in and may choose as many or as few items as they'd like. Similarly, each vendor may choose which subperiods to participate in and post as many or as few items as they have available.

How long is the Salt & Soil Marketplace season?

  • Currently we are open year round. We may have breaks during Holidays or slow food production seasons.

When and where do I pick up what I’ve ordered?

  • In Juneau, you can pay to have your order delivered to your house by selecting delivery during checkout. All deliveries will occur on Thursday evenings after distribution between 6:00 - 8:00pm. If not having your order delivered, then you will have to pick it up from our Downtown location at 712 W. 12th Street in the Cooperative Extension Services suite of offices between 4:30 - 6pm.

  • In Haines, pick-ups are from 10:00-11:00am on Saturdays at the Takshanuk Watershed Council, 425 Sawmill Rd.

  • In Sitka, Pick-ups are from 10am - 12pm on Saturdays at St. Peter's Fellowahip Farm Garden Site, 611 Lincoln Street.

  • In Petersburg, Pickups are from 10am - 1pm on Saturdays at 208 Haugen Drive.

What if I can’t make it to pick up my weekly order?

  • If you are unable to pickup your order please contact us as soon as possible. Any food not picked up at the specified time and day will be donated to charities in Juneau once the pick-up period has ended. Please try to make alternative arrangements for your pick-up order if you cannot be there. If you live in Juneau you can pay $10 for delivery and have your order delivered (please leave a cooler out if you will not be home).

  • If you need to change your pickup location you can do so through your account settings or by contacting your market coordinator.

What if I need to make changes to my order?

  • Customers can make changes to their order at any point during which the shopping period is open. If the shopping period has ended please contact your market coordinator.

Can vendors sell products in multiple communities?

  • Yes. You can offer products at one or multiple other locations as you are available – i.e. you don’t have to provide products all locations all of the time if you choose to try this out. We are encouraging all of our vendors to reach out to us if they need help with figuring out logistics.